Human-Centered Leadership Risk Checklist
How One Bad Process Cost Citibank $900M: A Leader's Guide to Prevention
Ever wonder how one of the world's largest banks lost half a billion dollars from a simple interface mistake? It wasn't just about technology – it was about leadership.
Introducing the Two-Minute Risk Mitigation Checklist: Your Monthly Guard Against Million-Dollar Mistakes.
What Is It? A practical, human-centered leadership tool designed to catch critical system and process vulnerabilities before they become costly mistakes. Born from the lessons of Citibank's $500M error, it helps leaders stay connected to the human elements of their critical operations.
When to Use It:
- Monthly leadership reviews
- Before implementing new systems
- During major process changes
- After near-miss incidents
- When scaling operations
- Before critical project launches
How to Use It:
- Schedule a dedicated 15 minutes monthly
- Rate each item as YES, MAYBE, or NO
- Pay special attention to any "NO" responses
- Take immediate action on critical gaps
- Share findings with your leadership team
Why It Works:
- Bridges the gap between leadership and operations
- Prevents the "it's just an IT issue" mindset
- Forces regular engagement with critical processes
- Catches human factors before they become problems
- Creates accountability at leadership level
Red Flags to Watch For:
- Multiple "NO" responses in consecutive months
- "MAYBE" responses that don't improve
- Patterns of gaps in specific areas
- Resistance to completing the checklist
Remember: Every "NO" on this checklist is cheaper than a $900M mistake.
Want to make this part of your leadership routine? Download the checklist [link] and set a monthly calendar reminder. Because in today's world, leadership blindspots aren't just embarrassing – they're expensive.
The Next Step: Block 15 minutes on your calendar right now for your first checklist review. Your future self (and your shareholders) will thank you!
A pdf file